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Health Insurance companies have traditionally been offering a Health coverage. That means that if I get admitted to a hospital and stay there for 24 hours then Insurance company pays the bill.

A new concept is being tried by the Insurance companies where the customers can do a Live Chat with a Doctor. This will allow insurance customers to avail more services from the insurance company without having to go to a hospital. The service can be provided to the customers for free or for a minimal price.

Accessing healthcare facilities is a high involvement process for any individual. A typical care seeker would explore and research before taking any decision regarding the choice of provider, especially if he is looking for a solution for a serious health issue. Th e opinions of influencers like family and friends have always swayed the decision of an individual with regards to which healthcare provider he chooses. However, with more and more people migrating to cities and countries where their social support systems have to be built from scratch, the scenario is changing rapidly.